Western Star 
Freightliner 
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Your Complete Reference for Truck Warranties and Maintenance
At Camions BL, we provide all the essential documents in one place to guide you through the warranty options.
Documents
for warranties
Are you interested in a rental?
FAQ
What is the difference between the basic warranty and the extended warranty?
Answers:
It is common for customers to confuse the basic warranty and the extended warranty. Here are some important points to keep in mind:
- The basic warranty is coverage that comes with the purchase of the vehicle.
- The extended warranty is coverage that customers would purchase separately.
- The extended warranty is not an extension of the basic warranty. While there may be overlaps, there are significant inclusions and exclusions to consider.
What extended warranties can we acquire with a Freightliner and Western Star?
Answers:
- Engine
- Anti-pollution
- Chassis (package or individual option)
- Towing and roadside assistance
- Axles (differential)
- Transmission
- Clutch
Which extended warranty should I choose to make it as similar as possible to the basic warranty?
Answers:
- The EW4 warranty (Detroit) or PDF-PD1 and AT3 (Cummins) for the engine
- The TC4 warranty for the chassis
This is the closest to the basic warranty for the engine and chassis, but there are exclusions. For example: Battery, belts, filters, etc.
If I purchase a 5-year extended engine warranty, does it add 5 more years to the base warranty?
Answers:
L’achat d’une garantie prolongée moteur de 5 ans se rapporte toujours à la date de mise en service du véhicule, donc 5 ans, total.
The purchase of a 5-year extended engine warranty always refers to the vehicle's service start date, so it's a total of 5 years.
Answers:
I currently have an extended Detroit engine warranty (EW4) that is about to expire. Can I purchase a new warranty to extend the one I have?
I currently have an extended Detroit engine warranty (EW4) that is about to expire. Can I purchase a new warranty to extend the one I have?
Answers:
Yes, you can purchase a new extended warranty for your Detroit engine (EW4) even after the previous one has expired. However, it may depend on the specific terms and conditions from the warranty provider, including the age and condition of the engine. It’s best to contact your dealer or warranty provider for more information on available options.
I want an extended warranty that will cover all anti-pollution components, which warranties should I take?
Answers:
- Detroit Engine: EW4
- Cummins Engine: PDF or PD1 and AT3
- Chassis: TC4 (gauge, line, and urea tank)
What are the parts (consumables) that are not covered by the warranty after 24,000 km?
Answers:
- Antennas
- Ashtrays
- Belts
- Brake linings
- Cigarette lighter assembly
- Clutch brake
- Clutch linings
- Data logger batteries
- Desiccant cartridges cartridges)
- Fire extinguishers
- Flash tubes
- Fluorescent ballast and tubes
- Fuses
- Gladhand
- Hosetennas / Pogo stick
- Light bulbs and globes
- Mattresses
- Mud flaps
- Mud flap mounting brackets
- Caps for all tanks (including but not limited to DEF, fuel, radiator, surge tank).
- Receiver-drier filter
- Trailer air hoses
- Trailer electrical cables
- Windshield washer nozzles
- Wiper arms and blades
- Lower center bumper air dam
What is the "Towing/Roadside assistance" extended warranty?
Answers:
It may happen that you need towing or roadside assistance. With this warranty, part of your costs will be covered depending on the deductible you choose.
The towing service will take you to the nearest Freightliner/Western Star dealer, and then we will file a claim for your towing bill. Whether the breakdown is covered under warranty or not, the towing will be covered.
If you have a roadside assistance bill and an extended Towing/Roadside assistance warranty, you can send us your bill, and we will file a claim for your roadside service. If the part causing the issue is still covered under warranty, we will file two claims, provided you bring us the parts.
What is the maximum term and maximum km that I can acquire to cover my vehicle?
Answers:
7 years / 1,207,500 km.
I want to sell my vehicle, can the extended warranties be transferred to the new owner?
Answers:
Absolutely, the existing coverage will follow the unit. As for the engine, it must remain in its original chassis; otherwise, the coverage will be voided.
I didn't purchase an extended warranty at the time of vehicle acquisition, can I buy one afterwards?
Answers:
You need to call Camions BL to validate if your truck is eligible for an extended warranty (Optimum). If it is, then yes, you will be able to purchase one. Several options will be offered following an inspection of your truck.